Contact information

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We’re here to help you bring more green and beauty into your home. If you have questions about our plants, pots, décor items, or your order, you can reach The New Garden using the contact details below.

Our customer support team will do its best to respond as quickly as possible to every message we receive.

Contact Details

Email
support@thenewgarden.com

For questions about orders, products, returns, shipping or general assistance.

Customer Support Hours
Monday to Saturday, 8:00 AM – 6:00 PM

Messages received outside of these hours will be answered on the next business day.

How We Can Help

You can contact us for:

  • Questions about your order, tracking or delivery status.
  • Information about our plants, pots, vases and home décor items.
  • Support with returns, exchanges or refunds.
  • Help with account access, payment or checkout issues.
  • Suggestions, feedback or comments about your experience with The New Garden.

Contact Form (If Available)

If our theme or Shopify settings include a contact form on this page, you can also send us a message directly through the form. Please include:

  • Your full name.
  • Your email address.
  • Your order number (if your question is about a specific order).
  • A brief description of your question or issue.

The more details you provide, the easier it is for our team to assist you quickly.

Response Time

We aim to respond to most inquiries within a reasonable time frame on business days. During busy periods, promotions or holidays, response times may be slightly longer, but we will always do our best to answer you as soon as possible.

Thank You for Choosing The New Garden

Thank you for trusting The New Garden to be part of your home. We’re happy to help you find the right plants, pots and décor pieces to create a space you love. If you need anything, just send us a message at support@thenewgarden.com.